Will customer surveys be sent if the sold threshold for the job type has not been reached?

• A. Yes, they will still be sent
• B. No, surveys won't be sent unless the threshold is met
• C. Only for certain customer types
• D. Surveys can be manually triggered regardless of the threshold

Answer: (B)

The reason surveys will not be sent if the sold threshold for the job type has not been reached is rooted in the operational standards set by ServiceTitan for ensuring feedback quality. The sold threshold serves as a benchmark to identify jobs that have been completed and are likely to yield meaningful insights from customers regarding their experience. When the threshold is not met, it indicates that the job may not be representative of the overall service quality or may lack sufficient context for the customer to provide valuable feedback.

This system helps maintain the integrity of the survey data and ensures that only relevant cases contribute to the analysis of service quality. By adhering to this threshold, businesses can focus on collecting feedback that genuinely reflects their performance and can inform improvements effectively. Other options, such as sending surveys regardless of the threshold or only for specific customer types, do not align with this structured approach aimed at optimizing customer feedback quality.