Where can you find a list of customers who have not responded to surveys?

• A. Reports tab in the Customer section
• B. Surveys tab in the Follow-Up screen
• C. Main dashboard overview
• D. Settings menu under Surveys

Answer: (B)

The Surveys tab in the Follow-Up screen is the appropriate location to find a list of customers who have not responded to surveys. This section is specifically designed to manage customer feedback and follow-up actions. Within the Surveys tab, you can easily track which customers have yet to respond, facilitating targeted follow-up efforts to encourage participation.

The other options focus on different functionalities. The Reports tab in the Customer section primarily allows access to various reports about customer activity and engagement but may not specifically highlight non-responses to surveys. The Main dashboard overview provides a snapshot of key metrics and performance indicators but does not directly list survey responses or non-responses. The Settings menu under Surveys is typically utilized for configuring survey settings rather than retrieving information about customer responses. Thus, focusing on the Surveys tab in the Follow-Up screen is the most efficient way to find the desired information.