What happens once arrival tracking is turned on in Dispatch Notifications settings?

• A. The Track Now link will never be sent
• B. The Track Now link will auto be sent if GPS is used
• C. The customer must be notified manually
• D. Track Now becomes unavailable

Answer: (B)

When arrival tracking is activated in the Dispatch Notifications settings, the functionality allows for automatic notifications to be sent to customers. Specifically, the "Track Now" link will be sent automatically if GPS is utilized for tracking the technician’s arrival. This feature enhances customer experience by providing real-time updates and transparency about the service technician's journey to their location, keeping customers informed and reducing uncertainty.

In this context, the option that states the "Track Now" link will automatically be sent when GPS is in use aligns with the purpose of arrival tracking—leveraging GPS technology enables seamless communication with customers. This automatic notification not only streamlines the process for both the technician and the customer but also supports effective scheduling and reduces waiting times on the customer’s end.