What does selecting the option "include zero balance invoices" do when printing a statement from a customer’s record?

• A. It will only include invoices with an outstanding balance
• B. It will include invoices from the last year
• C. It will include all invoices including those with zero balances and payments
• D. It does not affect the printed statement at all

Answer: (C)

Selecting the option to "include zero balance invoices" when printing a statement from a customer’s record ensures that all invoices are included in the printed statement, even those that do not have an outstanding balance. This means that the statement will reflect a complete history of transactions related to the customer, showcasing both the invoices that have been paid off (zero balance invoices) and any outstanding amounts.

This is particularly useful for providing customers with a comprehensive overview of their account activity, allowing them to see not just what they currently owe but also their entire transaction history with the company. It can help in maintaining transparency and enabling better communication with the customer regarding their financial interactions.