If a job is rescheduled, will another booking confirmation notification automatically be sent to the customer?

• A. Yes, it is sent automatically
• B. No, but a confirmation can be triggered manually
• C. Only if the customer requests it
• D. It depends on the notification settings

Answer: (B)

When a job is rescheduled in ServiceTitan, a confirmation notification is not automatically sent to the customer. Instead, if the service team feels it's necessary to inform the customer about the new booking details, they can choose to trigger a confirmation manually. This allows businesses the flexibility to decide when to communicate changes to customers, ensuring that notifications are sent selectively based on the situation rather than automatically whenever there is a change.

In this way, the system allows for a more tailored communication approach, which can enhance customer experience and maintain engagement. This option helps prevent confusion or over-communication, ensuring that customers only receive notifications when deemed necessary by the service team.