How can a user view the list of survey responses that haven't been returned?

• A. By checking the dashboard summary.
• B. By running the survey report in legacy reports.
• C. By calling customers directly.
• D. By sending follow-up emails to customers.

Answer: (B)

Running the survey report in legacy reports is the correct method to view the list of survey responses that haven't been returned. This option allows users to access specific data related to their surveys, including which customers have not completed the survey. The report provides structured visibility into survey engagement, making it easy to identify and follow up with those who have not responded.

Other methods, such as checking the dashboard summary or calling customers directly, do not provide a comprehensive or organized way to track outstanding survey responses. While sending follow-up emails might encourage responses, it does not systematically address the identified respondents in a single view, nor does it inherently show which responses are pending. Thus, utilizing the legacy reports is the most efficient and effective approach for tracking outstanding survey responses.